Who We Serve
WHO WE SERVE
911 At Ease International supports first responders and their families. A first responder is a person with specialized training who is among the first to arrive and provide assistance at the scene of an emergency, such as an accident, medical emergencies, natural disaster, critical situations, violent or other serious events affecting people and communities. First responders must remain calm in some of the most stressful situations.
First responders typically include firefighters, emergency medical personnel, law enforcement, emergency hospital personnel, dispatchers, sheriffs, district attorney staff members, life flight personnel and other frontline emergency professions.
As our nation’s first responders continue to place themselves in harm’s way to protect our communities and our families, there is an unseen cost to their own families. 911 AEI provides its free and confidential services to children and other family members who often feel the stress of the profession at home. We work with family members individually and as a whole as they attempt to navigate life with the added pressure of being a family member of a first responder.
Chaplaincy is a well-known support network within responder communities. Chaplains are trained in grief and crisis response to provide emotional and spiritual care. Chaplains have the utmost flexibility to support and serve the first responder community. They are able to attend to persons or families outside the office and can be available during disasters or other crisis events within the community. Chaplains are deployed to minister and provide support with a heart of service.
Referral Services and Reaching Out
There are times when individuals are referred to resources outside the AEI program. Should first responder personnel or an eligible family member decide to use outside resources, they will be responsible for any fees associated with their use.
First responder personnel are encouraged to contact AEI at the first sign of a developing problem. Early assistance is critical in preventing problems from developing into major issues.