Effective Date: January 1, 2026
Who We Are
This website is operated by 911 At Ease International, Inc. (“we,” “our,” or “us”).
Our website address is:
https://911aei.org
Mailing Address:
911 At Ease International, Inc.
PO Box 30363
Santa Barbara, CA 93130
If you have questions about this Privacy Policy or about your personal information, please contact us through the contact form on this website.
What Personal Data We Collect and Why We Collect It
We collect personal information only when it is voluntarily provided through donations, support requests, account registration, or contact forms.
The information collected may include:
- Name
- Email address
- Phone number
- Mailing address
- Donation history
- Account login credentials
- Information submitted through support or contact forms
We collect this information in order to:
- Process donations
- Provide access to donor accounts
- Respond to requests for assistance or information
- Provide customer support
- Improve website performance and services
Donations
Donations made through this website are processed using GiveWP, with payment processing provided by Stripe.
Stripe securely processes payment information. We do not store full credit card numbers on our servers.
Donors may create an account on our website to:
- View donation history
- Manage recurring donations
- Update payment methods
Recurring donations may be cancelled or modified by logging into your donor account.
Payment information is subject to Stripe’s privacy practices.
Requests for Assistance
Requests for support or assistance may be submitted through secure forms hosted by PandaDoc.
Information submitted through PandaDoc forms is not stored on our WordPress website. It is processed and stored through PandaDoc according to their privacy policies.
This information is used solely to connect individuals with appropriate support services.
Contact Forms
Our website uses Gravity Forms to collect general inquiries through our contact form.
When a contact form is submitted:
- The information is sent to us via email notification
- The submission may be stored in the WordPress database
Contact form submissions are used only to respond to inquiries and provide requested information.
User Accounts
Users may create an account to manage donations.
Account information may include:
- Name
- Email address
- Donation history
- Login credentials
Users are responsible for maintaining the confidentiality of their login credentials.
Cookies
Our website uses cookies and similar technologies to:
- Maintain login sessions
- Enable donation functionality
- Improve website performance
- Analyze visitor behavior
Cookies may be set by our website and by third-party services integrated into the site.
Users may configure their browser to refuse cookies. Some website features may not function properly if cookies are disabled.
Analytics
We use Google Analytics, deployed through Google Tag Manager, to understand how visitors use our website.
Analytics services may collect information including:
- IP address
- Device and browser type
- Pages visited
- Referring websites
- Interaction behavior
This information helps us improve the website and understand how visitors engage with our content.
Google Analytics operates under Google’s privacy policies.
Embedded Content
Pages on this website may include embedded content from third-party platforms such as:
- Vimeo
- YouTube
Embedded media behaves in the same way as if the visitor had visited those external websites directly. These services may collect data about you, use cookies, and track interactions with the embedded content.
Accessibility Tools
This website uses UserWay, a third-party accessibility service that helps improve website usability for visitors with disabilities.
UserWay may collect limited technical information related to website interactions in order to provide accessibility features.
Who We Share Your Data With
We do not sell personal information.
We may share information with trusted service providers that help us operate our website and organization, including:
- GiveWP (donation platform)
- Stripe (payment processing)
- PandaDoc (support request forms)
- Google (analytics services)
- Vimeo and YouTube (embedded media)
- UserWay (accessibility services)
Each provider processes information according to its own privacy policies.
How Long We Retain Your Data
We retain personal information only as long as necessary to fulfill operational, legal, or accounting requirements.
This may include:
- Donation and financial records retained for tax and accounting purposes
- Account information retained while accounts remain active
- Contact form submissions retained until no longer necessary for communication
Users may request deletion of personal data where legally permissible.
What Rights You Have Over Your Data
If you have submitted personal information through this website, you may request:
- A copy of the personal data we hold about you
- Correction of inaccurate information
- Deletion of your personal data, where applicable
California residents may have additional rights under the California Consumer Privacy Act (CCPA).
Requests may be submitted through our website contact form.
Where Your Data Is Sent
Information submitted through this website may be processed by third-party service providers located in the United States or other jurisdictions where those providers operate.
By using this website, you acknowledge that information may be transferred and processed outside your state or country of residence.
How We Protect Your Data
We implement reasonable administrative and technical safeguards to protect personal information, including:
- Secure website hosting
- SSL encryption
- Restricted administrative access
- Use of reputable third-party service providers
However, no method of transmission over the Internet is completely secure.
Data Breach Procedures
If a data breach affecting personal information occurs, we will:
- Investigate the incident
- Take appropriate corrective actions
- Provide notifications as required by applicable law
Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updates will be posted on this page with a revised effective date. Continued use of the website after changes indicates acceptance of the updated policy.
Crisis Disclaimer
This website is not a crisis response service. If you are experiencing an emergency or are in immediate danger, call 911 or contact the Suicide & Crisis Lifeline at 988.