Get Help Right Now
At 911 At Ease International, we provide free, confidential, and culturally-competent support to first responders and their immediate families. If you’re struggling, overwhelmed, or just need someone to talk to—we’re here.
Who We Support
911 At Ease International exists to support all types of first responders whether sworn, civilian, or volunteer, as well as their loved ones. If you serve your community, we’re here to serve you.
Law Enforcement
Firefighters
EMS & Paramedics
Dispatchers
Immediate Family Members
Not sure if you’re eligible? Contact us to find out if we can help.
Trauma-related Stress Injuries
You may be experiencing trauma-related stress injuries if you are struggling with any the following:
Addiction
ADHD
Alcohol/Substance Use
Anger Management
Anxiety/Panic Attacks
Autism Concerns
Burnout
Career Concerns
Child/Adolescent Issues
Compassion Fatigue
Coping Skills
Critical Incident Trauma
Depression
Eating Disorder
Financial Issues
Gender Identity
Grief/Loss
Marital Problems
Nightmares
Parenting Challenges
PTSD/Trauma
Relationship Concerns
Retirement
Self-Harm
Separation/Divorce
Sleep Issues
Suicidal Thoughts
Work/Life Stress
View the list of trauma related stress injuries
Addiction
ADHD
Alcohol/Substance Use
Anger Management
Anxiety/Panic Attacks
Autism Concerns
Burnout
Career Concerns
Child/Adolescent Issues
Compassion Fatigue
Coping Skills
Critical Incident Trauma
Depression
Eating Disorder
Financial Issues
Gender Identity
Grief/Loss
Marital Problems
Nightmares
Parenting Challenges
PTSD/Trauma
Relationship Concerns
Retirement
Self-Harm
Separation/Divorce
Sleep Issues
Suicidal Thoughts
Work/Life Stress
In Crisis Right Now?
911AEI does not provide a suicide hotline. If you are experiencing suicidal thoughts or an emergency please call your local emergency number 9-1-1 or The Suicide & Crisis Lifeline at 988. You can also text the 988 Suicide & Crisis Lifeline.
911AEI is funded through the generous donations of the communities we serve, so we are not able to take clients who are involved in, or expect to be involved in worker’s compensation cases or legal cases concerning mental health issues. We appreciate your understanding.
How It Works
Getting help should be easy. Here’s what to expect when you reach out to 911AEI:
Reach Out Confidentially
You can contact us by phone or through our secure online intake form below. Every message and call is 100% private. Once your intake form is submitted, you’ll be assigned a confidential client number, and all services remain completely anonymous. Your identity is never shared.
We’ll Follow Up
A trauma-informed intake coordinator will personally reach out to you to let you know your intake form was received and gather any additional information if needed.
Get Matched
We’ll select a therapist based on your specific needs. Your therapist will be in touch within 24 to 28 hours to schedule your first appointment, and to learn more about what you’re experiencing and how we can help. There’s no insurance required, no employer involvement, and no cost to you. Our network includes trusted, culturally–competent clinicians available in person, online, or by phone.
Start Your Support Journey
You receive flexible, ongoing care designed around the realities of first responder life. Services are available for you, your spouse or partner, and your children.
Use Our Secure Intake Form
All messages are 100% confidential. We never share your information.
Frequently Asked Questions
Will my agency be notified?
All counseling services are completely confidential unless the law requires divulgence. Agencies will NOT be notified unless the first responder requests it. Counseling sessions remain confidential between client and the mental health professional.
How is 911 AEI funded?
911 AEI’s services are funded through the generosity of the community, foundations, corporate sponsorships, unions, and other grant support.
Is the program available for retired first responders?
Yes, we serve our retired first responders. We are committed to all our first responders and especially as they enter retirement. The first few years are sometimes the most important for us to help in keeping our first responders strong as they work to calibrate to a new rhythm of life.
Why don’t first responders use their insurance to get counseling?
It is rare for trauma-trained therapists to accept insurance, and if they do accept insurance, they may not be equipped to deal with the intense issues that first responders face.
Are first responder’s family members eligible for 911AEI’s services?
Yes! Immediate family members are supported through the At Ease program. Family members can call the 888 number or submit an inquiry for support through the website directly.
What is Post-Traumatic Stress Injury (PTSI)?
Post-Traumatic Stress Injury (PTSI) is a biological injury that develops after a person has experienced or witnessed a traumatic event. Symptoms of PTSI can surface through flashbacks, nightmares, anxiety, depression, anger and negative thoughts which may increase and/or last for months or years. PTSI has been known to severely interfere with a person’s daily work and home life. While many people have difficulty adjusting to and coping with the daily requirements of work and home life after experiencing traumatic events, they may improve and completely heal from these injuries with access to psychological support, spiritual care, and other types of support.